Connecting your email sending account might be a little technical but it isn't difficult. I will explain it step by step.

Step 1: Set up a new account

To connect your first email account please got to: https://app.coldcampaigns.com/sending-accounts

Click on "Setup New Sending Account"!

Step 2: Set up an SMTP/IMAP manually

Click on "Set up an SMTP/IMAP manually"

Step 3: Select custom

If you can find your SMTP provider on our list you can select their name from our list to load pre-filled form. Alternatively you can select custom from the dropdown!

Step 4: Provide your SMTP and IMAP details

To be able to send emails on your behalf and to check whether you have received any replies or if you had any bounces we need to be able to connect to your sending and receiving mail account.

Sending email account

You can get these from your email service provider. We will store your password in a coded way so none of our colleagues can access it.

Please provide the following details:

  • SMTP server: This is the mail server where your emails are being sent from. You can get this from your email provider. eg. smtp.gmail.com

  • SMTP port: This is provided with the above host. eg. 465

  • SMTP username: normally your email address

  • SMTP password: the password for this account.

Receiving email account

Please provide the following details:

  • IMAP server: This is the mail server where we can check your incoming emails. You can get this from your email provider. eg. imap.gmail.com

  • IMAP port: This is provided with the above host. eg. 993

  • IMAP username: normally your email address

  • IMAP password: the password for this account.

Step 5: Configure your sending account

Please provide the following 3:

  • From name: this is the name your recipients will see as they receive your email.

  • Signature: this signature will be inserted to the bottom of the emails that you send from this account.

  • Email limit per day: This is the maximum number of emails we will send from your account every day. We don't recommend setting this number higher than 500 per day.

All Set - You are ready to send emails

Congratulations, you have connected your mail account, you can now start sending emails with ColdCampaigns.

Having issues

Should you experience any issues with our services please contact our support team.

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